Refund Policy

1. Overview

At TutorDash, we want you to be completely satisfied with your subscription. We offer a straightforward 24-hour refund policy to ensure you have time to evaluate if our platform meets your needs.

2. Eligibility for Refunds

3. How to Request a Refund

To request a refund within the 24-hour window:

1. Email us at refunds@tutordash.app with:
   • Your account email address
   • Date and time of purchase
   • Reason for refund (optional)
   • Transaction ID or receipt number
2. Alternative: Submit a refund request through your account settings under "Billing & Subscription"
3. Processing time: Refunds are typically processed within 2-3 business days
4. Credit time: Funds appear in your account within 5-10 business days, depending on your payment provider

4. Refund Processing

5. Subscription Cancellations

After the 24-hour refund window:

• You can cancel your subscription at any time
• No refund will be provided for the remaining billing period
• You'll continue to have access to paid features until the end of your billing cycle
• Your account will automatically downgrade to the Free tier when the period ends
• You can resubscribe at any time without losing your data

6. Special Circumstances

We may consider refunds outside the 24-hour window in exceptional circumstances:

• Extended outages: Platform unavailability for more than 24 consecutive hours
• Major bugs: Critical features not working as advertised
• Billing errors: Incorrect charges or system errors
• Account compromise: Unauthorized purchases due to security breach

These cases are reviewed individually. Contact support@tutordash.app with details.

7. Payment Methods

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 5-15 business days
• Digital Wallets: 1-3 business days

Note: Processing times may vary based on your financial institution.

8. Free Trial Policy

If you're on a free trial:

• Cancel anytime during the trial period without charge
• No credit card required for trial activation
• Automatic conversion to paid plan only with explicit consent
• Email reminder 3 days before trial expiration

9. Dispute Resolution

If your refund request is denied and you believe this was in error:

1. Contact our support team for clarification
2. Provide additional documentation if requested
3. Request escalation to a senior support manager
4. As a last resort, you may dispute the charge with your payment provider

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date will be revised accordingly. Your continued use of TutorDash after changes constitutes acceptance of the modified policy.

11. Contact Information